ChatGPT in Schools: The Good, The Bad and the Quality Data-Driven

Technological advancements continue to shape the higher education landscape. One notable development is the integration of AI language models like ChatGPT. CDW data experts have been making the rounds to universities nationwide as interest grows around the topic.

Language learning models can revolutionize the education industry by empowering institutions to better serve their students and staff while enabling research. However, as with any new technology, it is crucial to carefully consider the limitations to ensure that the esteemed reputation of higher education institutions as centers of learning remains intact.

AI language models, like ChatGPT, can make data easily accessible for students and staff, and they can foster collaboration across departments to help create a connected campus. They offer personalized learning opportunities for students and enhanced efficiency for staff, allowing room for innovation and higher-quality work.

Schools are seeking to leverage data to make strategic decisions and improve student-success metrics. However, these advantages rely on the assumption that reliable and high-quality data is being used to train these language models. Neglecting data governance and using incomplete or inaccurate data can introduce unintentional bias into the mix. Maintaining data quality and implementing robust data governance practices is essential when training ChatGPT or any other language model. By doing so, we can minimize biases and foster more reliable outcomes.

Data analytics is vital in successfully implementing AI language models in higher education by providing valuable insights into student performance and engagement, improving curriculum design and delivery, and supporting personalized, collaborative learning.

AI language models are judged by the user based on the quality of the data they provide.  In the training phase, data analytics plays a role in helping data experts identify potential biases in the training data given to AI language models.

Furthermore, data governance can assist in the ethical and responsible use of AI models by monitoring and detecting potential misuse and ensuring compliance with guidelines and regulations. By leveraging data analytics and a robust data governance solution, universities can maintain trust and accountability at large.

AI language models like ChatGPT can transform higher education, but addressing the limitations and challenges associated with these models is crucial. By leveraging data analytics, universities can make a concerted effort to train AI models on unbiased data, minimizing biases and enhancing decision-making.

With responsible implementation, AI language models become powerful tools. They can enhance the teaching and learning experience and empower campuses with easy access to data that can help allocate resources where they are most effective; study the correlation between degree progress and degree completion; and identify academic challenges so they can be prepared with solutions.

Story by Christopher Marcolis, who is a data and analytics expert with more than 25 years in analytics, data governance, data science and strategic decision-making. He is skilled in nurturing data-driven cultures, optimizing analytics and empowering teams for growth.