Technology Planning: Mission-Critical Operations Center

Get a clear picture of how a Mission-Critical Operations Center delivers real value.

• Share and leverage data and insights from peer organizations such as other towns, cities or counties.

• Conduct in-depth capacity assessments of critical infrastructure components that may be affected by updating or adding technologies.

• Seek assistance from a trusted partner who can offer expertise or augment talent as needed.

Develop a comprehensive strategy for building or updating your operations center to improve decision-making.

• Chart a useful lifecycle of each major operations center solution component and determine whether it is best suited for on-premises or cloud architectures.

• Determine whether a fixed, mobile or deployable solution would best meet your needs.

• Consider engaging data scientists to optimize insights and lifecycles of existing data sets.

• Identify what data sets and inputs you need to incorporate.

• Weigh the cybersecurity and physical security risk of deploying new technologies, including supply chain vulnerability.

• Consider the flow of information and who needs to be involved in the decision-making process, since that will dictate the flow of the room.

• Plan for infrastructure capacity investments early in the process.

Optimize your ability to rapidly get the data and insights you need to deliver positive outcomes.

• Develop a secure remote configuration and service entry point for key vendor partners, and take advantage of palletization, staging and preconfiguration services.

• Test your work center frequently and consider multipurpose uses to minimize downtime.