Research Hub > Get the Most From Technology Investments With End-to-End Support

December 17, 2024

Article
3 min

Get the Most From Technology Investments With End-to-End Support

Discover how CDW helps small to mid-sized businesses overcome limited resources with tailored IT support.

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With limited staff and resources, businesses are often overwhelmed by constant help desk requests. IT departments need help balancing routine tasks like password resets and end-user support with more strategic projects. End-to-end support can help your business get the most out of its technology investments and stay competitive.

Don’t Leave Critical Projects on Hold

According to the U.S. Chamber of Commerce, 81% of small to mid-sized businesses plan to increase their use of technology, driven by the fact that companies using advanced technology are more likely to have experienced growth over the past year. While many are eager to adopt new technology to drive growth, limited resources and constant demands often prevent them from realizing their full potential.

Many businesses operate with limited IT teams of one or two people who are responsible for managing various critical tasks, from securing networks to providing support for end users. Imagine two-person IT teams spending hours each week on routine password resets and troubleshooting email access. While these tasks are essential, they leave little time for high-priority projects like cybersecurity updates or rolling out new productivity tools.

Over time, this constant cycle of reactive tasks can lead to burnout, impacting employee satisfaction and retention. When IT staff feel overwhelmed or lack the resources to perform their jobs effectively, their focus shifts from strategic initiatives to fire drills, delaying progress on key business goals. By augmenting your team, we can help reduce this strain, enabling your IT staff to focus on more rewarding and impactful work, improving morale, preventing project delays and speeding up progress on important initiatives.

Fill Gaps and Manage IT Services

New technologies are constantly emerging, offering opportunities to gain a competitive edge. CDW has the services available to support your business through its technology journey:

Staff Augmentation

We can help your organization find the right support staff. Whether you need someone to focus on security, scalable infrastructure, managing large amounts of data, digital transformation or other specific IT tasks, CDW can help you save time searching for the perfect candidate to integrate seamlessly with your existing team.

Drawing upon decades of trusted partnerships with industry leaders and a wealth of expertise in engineering, architecture and project delivery across the U.S., CDW Talent Orchestration is dedicated to delivering unbiased and tailored solutions for your unique technology challenges.

 

Managed Services

Whether it’s accelerating your cloud journey or enhancing technical capabilities and capacities, as a CDW client, you can rest assured that your environment is continuously compliant and securely managed.

CDW Managed Services provides end-to-end IT solutions, including infrastructure, security, cloud and digital experience services. Tailored to businesses of all sizes, these services enhance efficiency, streamline operations and ensure security while addressing resource constraints. With expertise from over 1,000 certified professionals, CDW helps you maintain compliance, adopt new technologies and optimize IT strategies, enabling your teams to focus on critical initiatives.

Focus on Growth

New technologies are constantly emerging, offering opportunities to gain a competitive edge. CDW has the services available to support your business through its technology journey:

Despite all the technology challenges businesses face, you don't have to go it alone. CDW can connect you with skilled IT professionals, help you stay on track with your projects, manage everyday IT tasks and build a future-proof infrastructure so you can focus on growing your business. Let us help you focus on growth while we manage the technology challenges.


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Small and medium businesses require greater support than ever before. Rely on CDW and our professional services to fully leverage the Microsoft 365 suite, including security solutions like Defender, collaboration tools such as Teams Phone, and generative AI from Copilot.

Sean Orquiola

Services Manager, Data Center Solutions
Sean Orquiola is a Services Manager, Data Center Solutions at CDW.