Integrating ServiceNow With Organizational Change Management to Drive Success
Organizational change management (OCM) can help businesses successfully integrate new technology, such as ServiceNow, with strategies and processes to minimize challenges, encourage support and increase adoption.
Keeping up with technology can feel like a never-ending race with plenty of hurdles. One way to stay ahead of the curve is by utilizing organizational change management (OCM) strategies.
OCM principles are designed to help make change easier for businesses to navigate. By focusing on people and processes, such as leadership support, communication strategy, and training plans, OCM helps bridge the gap between an organization’s current state and future state.
OCM is especially important for implementing technology that will have a large impact, such as ServiceNow. The more people the new technology will affect, the more hurdles an organization can expect. For example, some “hurdles” include employee resistance, a skills gap, lack of clear communication and change fatigue.
There are some specific components of OCM that can help businesses succeed when implementing ServiceNow, such as focusing on engaging people, project sponsorship, and the Prosci ADKAR® change model.
Learn more about these techniques and how to make ServiceNow implementation a success by watching our webinar on OCM and ServiceNow.
By understanding OCM and following its key principles, businesses can prepare themselves for tackling any project or major initiative, not just ServiceNow.
