CDW has announced an expanded partnership with Five9, an industry-leading provider of cloud contact center solutions. CDW’s Customer Experience (CX) practices have expanded the company’s capabilities to now include the ability to plan, design, and deploy Five9 Intelligent Cloud Contact Center solutions, and augmented its conversational AI and CX automation expertise to include consulting and implementation services on Five9 Studio 7. CDW’s consultants were certified in the Five9 Early Partner Engagement Program, validating their ability to provide transformative value to customers.

Launched earlier this year, the Five9 Early Partner Engagement Program is tailored for select consulting partners that have requisite skills and scale to go to market with Five9 Agent Assist, an AI-powered, real-time assistance solution for agents, and Five9 Studio 7, the low code/no code development platform that makes it easier to build and manage intelligent virtual agents (IVAs) in the contact center. CDW was the first partner in the industry to complete the program.

“Building on the cloud-native services, software development and data orchestration capabilities that IGNW brought to CDW, we were not only qualified to participate in the Early Partner Engagement Program, but to expand our consultive approach with customers to include transformative AI solutions,” said Andrew Cadwell, vice president and general manager of digital velocity at CDW. “AI is changing the way contact center agents work, automating repetitive mundane tasks and routing critical calls to agents. This Five9 Partner Engagement Program was beneficial in strengthening our expertise and offerings that help contact center agents be more productive and happier while improving the entire customer experience. And with CDW’s expertise having been validated by Five9, it gives our customers confidence in adopting this critical trend with CDW as their accelerator.”

Jake Butterbaugh, senior vice president of global partner organization at Five9, added “CDW is a valuable partner, and we continue to innovate with them on new programs to benefit the customer. The goal of this new partner program is to collaborate with our partners and create solutions that benefit contact center agents who are now front and center to any business brand. We look forward to continuing our partnership with new design programs and collaboration to move forward leading excellent customer experience.”