Know your gear
SCOPE OF ENGAGEMENT
This SCOPE OF ENGAGEMENT (“SOE”), together with the Agreement between the CDW entity selling the Services described herein (“Seller”) and the customer ordering such Services (“Customer”) shall be deemed to be a contract upon Seller’s acceptance of Customer’s order.
SELLER RESPONSIBILITIES
Includes the following tasks:
• The device required for install will be unboxed.
• The device will be thoroughly inspected for physical damage or blemishes.
• Any defective device will be replaced from CDW’s inventory.
• A customer provided asset tag will be applied to device next to serial number unless otherwise specified by the customer.
• The customer provided asset tag reference number will be captured along with serial number of the product into CDW’s Order processing system and will be auto-synced to Customer’s CDW Extranet Asset Management page.
• All asset tagged orders undergo a series of quality control steps to verify the orders were configured to the customer’s exact specifications.
• A successfully asset tagged device is re-boxed for shipment.
CUSTOMER RESPONSIBILITIES
Includes the following tasks:
• Provide CDW with Customer Asset Tags
• Specify the location the asset tag should be applied if other than the default location (next to serial number)
ASSUMPTIONS
• Seller’s Account Manager will create install configuration and include service part number(s)
• Seller’s Account Manager will enter any specific additional instructions into the Installation Notes on the order
OUT OF SCOPE
• CDW customized asset tag
• CDW/CDWG standard asset tag
• Any performance tuning, system optimization or similar activities
• Performing any Services not specified herein
SERVICES FEES
The fees due under this SOE include fees for Services and related expenses, as specified in the applicable order
PROJECT-SPECIFIC TERMS
• Any changes to this SOE shall require a Change Order executed by both parties
CONTACT PERSON
Each party will appoint a person to provide approvals/decisions (“Contact Person”)
TERMS AND CONDITIONS
This SOE shall be governed by Seller’s “Terms and Conditions of Product Sales and Service Projects,” which are accessed via the Terms and Conditions link on Seller's website (the “Agreement”) and are incorporated herein
This SCOPE OF ENGAGEMENT (“SOE”), together with the Agreement between the CDW entity selling the Services described herein (“Seller”) and the customer ordering such Services (“Customer”) shall be deemed to be a contract upon Seller’s acceptance of Customer’s order.
SELLER RESPONSIBILITIES
Includes the following tasks:
• The device required for install will be unboxed.
• The device will be thoroughly inspected for physical damage or blemishes.
• Any defective device will be replaced from CDW’s inventory.
• A customer provided asset tag will be applied to device next to serial number unless otherwise specified by the customer.
• The customer provided asset tag reference number will be captured along with serial number of the product into CDW’s Order processing system and will be auto-synced to Customer’s CDW Extranet Asset Management page.
• All asset tagged orders undergo a series of quality control steps to verify the orders were configured to the customer’s exact specifications.
• A successfully asset tagged device is re-boxed for shipment.
CUSTOMER RESPONSIBILITIES
Includes the following tasks:
• Provide CDW with Customer Asset Tags
• Specify the location the asset tag should be applied if other than the default location (next to serial number)
ASSUMPTIONS
• Seller’s Account Manager will create install configuration and include service part number(s)
• Seller’s Account Manager will enter any specific additional instructions into the Installation Notes on the order
OUT OF SCOPE
• CDW customized asset tag
• CDW/CDWG standard asset tag
• Any performance tuning, system optimization or similar activities
• Performing any Services not specified herein
SERVICES FEES
The fees due under this SOE include fees for Services and related expenses, as specified in the applicable order
PROJECT-SPECIFIC TERMS
• Any changes to this SOE shall require a Change Order executed by both parties
CONTACT PERSON
Each party will appoint a person to provide approvals/decisions (“Contact Person”)
TERMS AND CONDITIONS
This SOE shall be governed by Seller’s “Terms and Conditions of Product Sales and Service Projects,” which are accessed via the Terms and Conditions link on Seller's website (the “Agreement”) and are incorporated herein
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