Tech specs
Brand
McAfee
Product Line
McAfee Platinum Enterprise Support
Manufacturer
McAfee Federal Licensing
License Price Levels
Level A
Country
North America
Packaged Quantity
1
Coverage Period
1 year
Service & Support Details
Consulting - 1 year - on-site, E-mail consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday, E-mail notification - 1 year, Emergency consulting - 1 year - on-site - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 2 incidents, New releases update - 1 year, Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - 10 contacts, Remote monitoring - 1 year - availability: 24 hours a day / Monday-Sunday, Web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday
Service Availability
24 hours a day / 7 days a week
Service Response Time
1 hour
Service Sub Type
Phone consulting
Integrated System
Technical support