Know your gear
With the Barracuda Instant Replacement Service, Barracuda Networks will provide next day shipping of replacement hardware. If your Barracuda product fails, Barracuda Networks will ship you a replacement unit within 1 business day so that you can get back up and running.
Instant Replacement Service also includes:
Enhanced Support which provides phone and email support 24x7;
Hard Disk replacement on Barracuda models that have swappable raid drives. Barracuda will ship via standard shipping a hard disk replacement. Customer must return the failed hard disk to Barracuda.
Important Note: Instant Replacement needs to be purchased within 60 days of the hardware purchase. Purchase after 60 days may require a re-instatement fee and the subscription will start as of the hardware purchase date.
Instant Replacement Service also includes:
Enhanced Support which provides phone and email support 24x7;
Hard Disk replacement on Barracuda models that have swappable raid drives. Barracuda will ship via standard shipping a hard disk replacement. Customer must return the failed hard disk to Barracuda.
Important Note: Instant Replacement needs to be purchased within 60 days of the hardware purchase. Purchase after 60 days may require a re-instatement fee and the subscription will start as of the hardware purchase date.