BlackBerry CylancePROTECT + Advantage Support
Mfg # PT.STD.SD
CDW # 6043631
Know your gear
CylancePROTECT® is an artificial intelligence (AI) based endpoint protection platform (EPP). It prevents breaches and provides added controls for safeguarding against sophisticated cyberthreats—no human intervention, Internet connections, signature files, heuristics, or sandboxes required.
Advantage Support plays a role in the ongoing success of your cross-platform EMM solution. Optional services help further your objectives with support, tools, oversight and more.
•24x7x365 global access to Level 1 Associates
•2-hour response time for high severity issues
•5 Named Contacts
•BlackBerry Software Assurance for perpetual licenses
•Access to knowledge and productivity tools via myAccount Portal2
•Web-based training included
•Monthly BlackBerry Spark Customer Newsletter
•Monthly Technical Webcast
Optional Services
Tailor your service to align to the level of assistance, expertise, and resolution time your business requires by purchasing optional services:
•Technical Account Manager (TAM)
•On-site Support (Tech to Site)
•Additional Named Contacts
Advantage Support plays a role in the ongoing success of your cross-platform EMM solution. Optional services help further your objectives with support, tools, oversight and more.
•24x7x365 global access to Level 1 Associates
•2-hour response time for high severity issues
•5 Named Contacts
•BlackBerry Software Assurance for perpetual licenses
•Access to knowledge and productivity tools via myAccount Portal2
•Web-based training included
•Monthly BlackBerry Spark Customer Newsletter
•Monthly Technical Webcast
Optional Services
Tailor your service to align to the level of assistance, expertise, and resolution time your business requires by purchasing optional services:
•Technical Account Manager (TAM)
•On-site Support (Tech to Site)
•Additional Named Contacts