Know your gear
Cisco Software Support Service (SWSS) provides technical support coverage for Cisco software applications and suites you have licensed on a perpetual basis. SWSS offers basic coverage from the Cisco TAC to help minimize downtime and keep your systems performing as expected. And you get increased value over time, with access to different features, functions, and technology at no additional cost. If you have licensed your products on a subscription basis, then basic support coverage is included with the license for the product.