Tech specs
1-8 of 32 reviews
What is our primary use case? At our organization, we use McAfee ePolicy Orchestrator to automate security alerts and mitigate threats. Our company implements the product majorly for IT companies. What is most valuable? The automation alert for the ticketing tool is one of the vital features of McAfee ePolicy Orchestrator. For instance, if an alert is generated from a platform that triggers an alarm to the ticketing tool, the concerned professionals are notified using the product. What needs improvement? The product is more expensive than other competitor tools. It would be highly beneficial if the metrics or dashboards could be customized in a future version of the product. The product could also be easier to integrate and operate. For how long have I used the solution? I have been using McAfee ePolicy Orchestrator for three years. What do I think about the stability of the solution? At our company, we haven't faced any issues with the stability since the initial deployment. I would say that McAfee ePolicy Orchestrator exhibits satisfying stability. What do I think about the scalability of the solution? It's a highly scalable solution. I would rate the scalability a nine out of ten. About ten engineers in our organization are using McAfee ePolicy Orchestrator. How are customer service and support? Whenever an issue is raised by our company, the support team responds well and on time. The support team of McAfee ePolicy Orchestrator is helpful enough. I would rate the customer support a ten out of ten. How would you rate customer service and support? Positive How was the initial setup? I would rate the initial setup an eight out of ten. There are a few technical challenges with the deployment, but it can easily solved by an experienced professional but not by a beginner user of the tool. The complete implementation and migration to McAfee ePolicy Orchestrator will take around three months. If someone is using a software platform already with implemented use cases in their environment, it might be difficult to implement the same use cases when the customer is migrating to McAfee ePolicy Orchestrator. The conditions and prior alert settings needs to be accurate when migrating to McAfee ePolicy Orchestrator, otherwise false positive alerts might get generated. What's my experience with pricing, setup cost, and licensing? It's an expensive solution. What other advice do I have? When McAfee ePolicy Orchestrator is implemented, it can improve an organization's security posture by 60 to 70%. Our organization's main focus with the tool is on automation and response; for other security aspects, we use other technologies. Our organization never faced any challenges in integrating McAfee ePolicy Orchestrator with other tools. I would definitely recommend the product to anyone or any company who wants to start using a security platform, and later on, when excess scaling is required, the users can migrate to another tool. I would overall rate McAfee ePolicy Orchestrator a nine out of ten. Which deployment model are you using for this solution? Public Cloud Disclaimer: I am a real user, and this review is based on my own experience and opinions.
What is our primary use case? I use the product for endpoint and antivirus management. What is most valuable? McAfee ePolicy Orchestrator's performance is good. What needs improvement? We would like to see more integration with different platforms and extend this to other platforms. We are migrating to the cloud and want to extend it from our on-premises setup to the cloud. For how long have I used the solution? I have been using the tool since 2021. What do I think about the stability of the solution? McAfee ePolicy Orchestrator is stable. We didn't have any complaints about its stability. I rate it a ten out of ten. We regularly perform scheduled updates. Some team members handle these to ensure that all devices remain compliant, which is crucial for operations. What do I think about the scalability of the solution? The tool is scalable. We've expanded to different networks quite easily and added other devices. My company has 400 users, one major client, and two smaller ones using the product. How are customer service and support? The support is good. We've interacted with them directly a few times. Which solution did I use previously and why did I switch? I've interacted with products like Microsoft Defender, Sentinel, and others. I've also seen a few of my clients who are using Kaspersky. But for a complete portfolio, McAfee ePolicy Orchestrator is rich. It offers a full range of products that can cover all the needs, other than maybe patching applications for different solutions. How was the initial setup? McAfee ePolicy Orchestrator's deployment is straightforward. We have made some quick updates since the installation to solve the problems. What was our ROI? The solution's ROI is good. We can get value for money. What other advice do I have? I rate the overall product a ten out of ten. It's a good, robust product that has been around long enough. There's no reason why one should not be able to invest in it. In the constant context of evolving cyber threats, I see the massive onboarding of devices to the cloud as a significant trend. Additionally, the trend of hybrid systems, combining on-premises and cloud solutions, is also impactful. The combination of these trends presents various challenges, but it provides a big positive impact. Which deployment model are you using for this solution? On-premises Disclaimer: My company has a business relationship with this vendor other than being a customer:Integrator
What is our primary use case? The use of the solution is the same as in any industry, like IT, manufacturing, or the banking sector. My company deals with customers who use McAfee ePolicy Orchestrator. In general, my company uses the product for various types of customers. What is most valuable? ENS is one of the features in the product that is useful as it basically services an antivirus solution. The DLP feature in McAfee ePolicy Orchestrator is good. McAfee Device Control and McAfee Total Protection for Data Loss Prevention (DLP) help users set the category filter, or we can set the classification based on which users can restrict the traffic that goes outside the organization. What needs improvement? There are challenges regarding the compatibility and agent functionality of the product. The aforementioned area can be considered for improvement. The setup and deployment phases need to be improved. The issues with the integration capabilities of the product, specifically the ones that are deployed on an on-premises model, need to be improved. For how long have I used the solution? I have been using McAfee ePolicy Orchestrator for five years. My company has a partnership with CrowdStrike and McAfee. What do I think about the stability of the solution? Stability-wise, I rate the solution a five out of ten. I had some issues with bugs and some breakdowns in the solution. What do I think about the scalability of the solution? It is a scalable solution. Scalability-wise, I rate the solution a six out of ten. Though the scalability of the product is good, if McAfee sorts out the connectivity issues related to the agents, then it can be made a better product. The product has been in the market for a long time. The tool has been in the market during a time when no other OEM products were even introduced. The tool should improve some of its services. How was the initial setup? The product's initial setup phase was difficult since only a professional can do it. A fresher or a new person cannot take care of the installation of the tool. A fresher or a new person cannot take care of the installation of the tool. Agent installation is easy, but the other features related to the antivirus and DLP functionalities can be implemented only with the help of a professional or skilled person since they can be deployed only from the server console. The person should be aware of the server console functionality. I faced many challenges when deploying the product, especially some connectivity and compatibility issues. What other advice do I have? Though the tool is good for centralizing security management, there are a lot of issues in the product, which stem from compatibility issues with different operating systems. McAfee uses multiple engines to run on the endpoint system, which causes the engines and definitions to have many issues. Ultimately, everything in the tool is based on definitions, and it needs to be updated regularly. There are certain limitations with the integration capabilities of the product because the tool doesn't support API integration, specifically for the on-premises products. The product offers some cloud solutions that can be integrated with APIs. I rate the overall tool a six out of ten. Disclaimer: My company has a business relationship with this vendor other than being a customer:
What is our primary use case? I use McAfee ePolicy Orchestrator in my company to handle day-to-day operations and tasks and some other tasks, such as task management, servers, DR planning, and others. What is most valuable? The most valuable feature of the solution is the endpoint protection it provides, along with handling the troubleshooting part concerning EPS servers. The tool also helps with the DR plan. What needs improvement? The areas of concern where improvements are needed are related to the product's assignment policy and tag assignment, where users can assign the policies with the help of tags and sort out the systems. For how long have I used the solution? I have been using McAfee ePolicy Orchestrator for more than ten years. I use McAfee ePolicy Orchestrator 5.10.0. What do I think about the stability of the solution? Stability-wise, I rate the solution a ten out of ten. What do I think about the scalability of the solution? It is a highly scalable solution. Scalability-wise, I rate the solution a ten out of ten. My company's clients who use the product are enterprise-sized businesses. How are customer service and support? I rate the technical support a ten out of ten. How would you rate customer service and support? Positive How was the initial setup? I rate the product's initial setup phase a five on a scale of one to ten, where one is the difficult setup phase, and ten is the easy setup phase. The solution is deployed on an on-premises model. The time required to deploy the solution depends on the number of endpoints where the solution needs to be deployed. If there are 5,000 endpoints where the solution needs to be deployed, then the product can be deployed in a week. It is a robust product, and through McAfee ePolicy Orchestrator, users can deploy the product, including the deployment of a few third-party products, which are minimal in terms of size. My company has experience deploying CrowdStrike Falcon Sensor with Trellix ePO, as users just need to create a package and deploy it from the ePO server itself. What's my experience with pricing, setup cost, and licensing? McAfee ePolicy Orchestrator is a cheaply priced product, meaning it is not expensive since McAfee provides a free version of ePO, which includes phone support as well. What other advice do I have? With the tool, users can generate some features as per their requirements, along with the reports. Users can get notifications for any downloads from the solution itself. I rate the overall tool a ten out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
What is our primary use case? We use McAfee ePolicy Orchestrator for security and protection from ransomware, malware, and malicious files. What is most valuable? The most valuable feature of the solution is the central management console, which is used for DLP, endpoint security, drive encryption, and application control. What needs improvement? McAfee ePolicy Orchestrator should improve its integration with other tools. For how long have I used the solution? I have been using McAfee ePolicy Orchestrator for five years. What do I think about the stability of the solution? I rate McAfee ePolicy Orchestrator ten out of ten for stability. What do I think about the scalability of the solution? Around 600 users use the solution in our organization. I rate McAfee ePolicy Orchestrator ten out of ten for scalability. How was the initial setup? The solution's initial setup is easy. What about the implementation team? For the solution's implementation, we have an on-premise server. We are using the APO application on that server, and we are managing all endpoints from the APO console. We have created multiple policies for USB blocking, ransomware protection, and URL blocking from the APO console. We have also created the schedule for weekly scanning. McAfee ePolicy Orchestrator is expected to be deployed in two hours. What's my experience with pricing, setup cost, and licensing? On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a three out of ten. What other advice do I have? Overall, I rate McAfee ePolicy Orchestrator ten out of ten. Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
What is our primary use case? We use it to encrypt the shared folder file our customers receive containing information about the many rules and teams. So we abide by them and allow each team to access just files on it. What is most valuable? I believe the encryption is interrupting the file, and they're guiding it to a specific growth.So, that's a variety. What needs improvement? There are some issues we are having with updating our Windows server. So we need to contact support or access our support portal. So, they should modify the cybersecurity suites to allow the customer to work properly again. For how long have I used the solution? I have been using the solution for a year. What do I think about the stability of the solution? Most of the data is stable until we apply hundreds of updates, so when it comes to updating, it is not stable. We will have to modify the type of suits by our sale. For the console services, the ePO server is not the end user. We are doing it in one hour. What do I think about the scalability of the solution? It is a scalable solution. There are around 3,000 to 4,000 customers, and end users using the product. I rate its scalability a nine out of ten. How are customer service and support? They are good and give quick responses. I rate it ten out of ten. How would you rate customer service and support? Positive How was the initial setup? The initial setup is easy. It de[pends on the way you install it. The solution was deployed within a couple of hours. Four to five people are required for the maintenance. What other advice do I have? I recommend the solution to those planning to use it. I rate the overall solution ten out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
What is our primary use case? It works perfectly for reporting and creating policies. It's easier for the customers. Reporting is a significant functionality. What is most valuable? Application control and traffic encryption are the most valuable features. The encryption feature includes Drive Encryption and supports a lot of features like antivirus encryption. It consolidates my system. What needs improvement? There's one room for improvement. We need to consolidate multiple features into one console. It would be beneficial to have all the important features on a single platform. Instead of using separate agents for tasks like antivirus and demos, it would be better to have a unified agent that can handle everything. I would like a unified agent that can handle multiple tasks. Another useful feature would be an email solution. It could be helpful. Also, having the capability to check for data vulnerabilities would be a great addition. In the future release, I would like to have a feature that checks for vulnerabilities For how long have I used the solution? I have been working with this solution for 20 years. I am currently working with Version 5.10. What do I think about the stability of the solution? Stability is medium. I would rate it six because it can be resource-intensive and impact performance. What do I think about the scalability of the solution? Most of the features are scalable, especially when transitioning to newer versions. I would give it a rating of ten for scalability. Approximately around 50 to 100 users are currently using McAfee ePolicy Orchestrator. Some clients are small businesses, while others are enterprise-level. How are customer service and support? The tool itself is great, but the technical support is not always perfect. There have been some support issues. When there are issues, it often takes a considerable amount of time to resolve them, especially for domain-related problems. We are not given the right support. How would you rate customer service and support? Negative How was the initial setup? The initial setup is easy. I would rate it a ten out of ten. The deployment process depends on various factors, such as the network. Usually, it takes a few days. What about the implementation team? The deployment process involves licensing, installing APL, integrating with the directory, and then configuring policies based on best practices. We also customize some policies to fit the client's environment. What's my experience with pricing, setup cost, and licensing? The cost is high compared to other clients who prefer lower pricing. In terms of pricing, I can give it an eight. If you need any additional solutions, you would have to pay extra on a monthly basis. What other advice do I have? I would rate it as the best, around nine, because it's easy to navigate and configure. Which deployment model are you using for this solution? On-premises Disclaimer: My company has a business relationship with this vendor other than being a customer:partner
What is most valuable? The best part is management in McAfee ePolicy Orchestrator. It's very easy to manage agents. What needs improvement? McAfee ePolicy Orchestrator needs to upgrade the technology; it's like their area function is not quite as good as compared to other market vendors. So they have to work on it. For how long have I used the solution? I am not using it, but I know the capabilities of McAfee ePolicy Orchestrator. I work for a security integration company that sells OEMs in terms of endpoint security, including McAfee and other solutions. What do I think about the stability of the solution? The stability of the solution is good. I would rate it a seven out of ten. What do I think about the scalability of the solution? I would rate scalability an eight out of ten. McAfee ePolicy Orchestrator is a scalable solution. How are customer service and support? I had some technical issues, which were not known by the vendor itself. How would you rate customer service and support? Neutral How was the initial setup? The initial setup is neither easy nor difficult, and I would rate it a five out of ten. What other advice do I have? Overall, I would rate McAfee ePolicy Orchestrator a six out of ten. Disclaimer: I am a real user, and this review is based on my own experience and opinions.
