HP LaserJet 2604sdw Wired & Wireless Laser Multifunction Printer - Monochrome
$536.65
$506.99
Mfg # 381V1A#BGJ
CDW # 7231341
| UNSPSC 43212110
Quick tech specs
- Laser Multifunction Printer for maximum usability and feasibility
- Cut your paper cost by 50% with Automatic Duplex Printing that allows you to print on both sides
- The printer is capable of printing sharp and detailed monochrome documents quickly
- Fulfill you printing demands with increased productivity with 25000 duty cycle
- 600 x 600 maximum print resolution (dpi) for your convenience and easy usage
Know your gear
High-volume productivity at the lowest cost per page.|Business capabilities with up to 5,000 monochrome pages of pre- filled toner and an ultra-low cost per page|All in one Printer. Pre-filled with up to 2 years of Original HP Toner. The HP Toner Tank System makes it easy to refill delivering the lowest cost per page in black and white.
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HP LaserJet 2604sdw Wired & Wireless Laser Multifunction Printer - Monochro is rated
3.40 out of
5 by
60.
Rated 5 out of
5 by
@PDH from
Simple and reliable
I've used it for a month. Easy setup, good print quality and no jams doing lots of double sided legal sized jobs. Happy with it.
Date published: 2024-07-25T00:00:00-04:00
Rated 5 out of
5 by
WSBD from
Works ok but very difficult to get going.
It arrived quickly and was easy to assemble however I could not get it to work. I called a friend who is an expert on computers and he couldn't get it to work in 2 hours of trying. I then contacted HP who offered AI help which was no good. They then connected me with a nice lady who, with my permission, took over my computer. After a long time she said the unit was bad and I was issued a return authorization.
A replacement arrived very quickly and this time I started with my expert. After a long time it appeared that this unit too was defective. I think one of the screens from HP said that. He did a few more things and restarted my computer a last time and then it worked! It seems to work ok now.
Date published: 2024-09-09T00:00:00-04:00
Rated 5 out of
5 by
LtBob from
Fantastic Printer
Best LaserJet I've ever owned!!! Easy setup!!!
Date published: 2024-08-23T00:00:00-04:00
Rated 5 out of
5 by
Jerzy from
Poor and not succesfull comunications with HP
Printer quits after 24 h, have 5 session with tech support, printer is still not working. I request return documents from HP
Date published: 2023-05-22T00:00:00-04:00
Rated 5 out of
5 by
Andy Anonymous from
Great printer, high quality, drum roll please!
I am very impressed with the printer, particularly with the fact that there is only cartridge to replace and that it is good for 5000 copies. The quality of the copies is excellent and the printer is lightning fast. My only concern is that no information is given anywhere about the availability of the imagining drum and where I would buy one. The drum lasts a long time, but still, will one be available when the one I have needs to be replaced. I tried to get a direct answer from HP but no one could answer this simple question. I am glad I bought the printer, but the drum worries me.
Date published: 2022-11-20T00:00:00-05:00
Rated 5 out of
5 by
Entraide Bois de Boulogne from
Tank 2604sdw excellent printer
This is the best all in one printer we had so far
Date published: 2022-12-23T00:00:00-05:00
Rated 5 out of
5 by
Michael Dennis from
LaserJet Tank printer
Print quality is good and scanner works well. I have just had it for a few days, so I have not had any experiance refilling the toner.
Date published: 2023-08-21T00:00:00-04:00
Rated 5 out of
5 by
Lawrence Leung from
Nice improvement
Toner tank is a good concept
Date published: 2023-10-21T00:00:00-04:00
Rated 5 out of
5 by
Patrick12345 from
No update
After 2 weeks still in processing and no update at all.
Date published: 2023-12-05T00:00:00-05:00
Rated 5 out of
5 by
O.C.D. from
Has potential to be a great printer. but......
Has the potential to be a great printer. I like the idea of less waste generated as the traditional toners generate a lot of it. I have not used it much, but for the few times I did, I have had no issues. I do not appreciate however that they try to force you to be connected to the internet to use it. BAD HP, BAD. Fortunately being a IT Tech, I was able to install the drivers offline and still use it. For this reason, I will be looking at a different company for a printer in the future.
Date published: 2023-11-08T00:00:00-05:00
Rated 5 out of
5 by
Aaron518 from
Can't even finish setting up!!!
HP Smart unable to finish setup! Error occurs every time when it tries to get information from printer. The printer hang-up and all the lights blink together at the same time!
Date published: 2022-10-02T00:00:00-04:00
Rated 5 out of
5 by
dd123 from
NOTHING IS GOOD ABOUT THIS PRINTER. YOU HAVE BEEN WARNED!!!
If I could give it negative stars I would. I am so disappointed. First HP printer I had was perfect and ran for more than a decade. Second similar one I got less than 5 years. This one that should have been comparable in price and features, I could not even setup. Shows Wifi is working on printer screen, but shows offline on computer. Would not recognize PIN - would say "Times up - your printer is done waiting" even when I typed it in the box immediately, would not recognize the ethernet cable, or USB cable. NOTHING. The buttons do nothing. Arrows would not move the page count up or down, info button did nothing, literally I think the whole key pad was busted - it did nothing. The plug in cord in the back is wiggly, so if you even shift the printer one millimeter the whole thing turns off or restarts. Everything feels cheap on this printer compared to my previous price comparable HP printers. Oh, and I have not been able to make it print, scan or copy, or setup, or go online. ABSOLUTLE GARBAGE. I spent the last 5 hours trying over and over to make this thing work to no avail. Sometimes would seem like it may have installed because the error/offline would stop showing, but then would go back to show offline and not respond again. Showed a few error codes on the printer screen throughout the process - 61 and one other one (FYI - 61 sounded really bad). At one point every single light was flashing with a % that would change at different times such as 49% or 79% with all the lights flashing. DO NOT BUY THIS, YOU WILL REGRET IT!! I have never yelled out loud, cried twice, prayed to the heavens all in a 5 hour period due to the frustration of this unit. Don't say I didn't warn you.
Date published: 2023-07-29T00:00:00-04:00
Rated 5 out of
5 by
DRoiDonCloud from
Excellent printer but document feeder is not
Decent printer, excellent print quality and duplex feature. I'm amazed with the longevity of the tank and the replacement price. Unfortunately the document feeder proved to be useless as it distorted lines in the document. Printer was returned, waiting for a new one to arrive. Hopefully it's an isolated incident and not a design flaw...
Date published: 2023-08-22T00:00:00-04:00
Rated 5 out of
5 by
Charles49 from
DISAPPOINTED
Paper tray is not expandable to accommodate legal size paper. Space is left in tray when using letter size paper.
Date published: 2023-10-02T00:00:00-04:00
Rated 5 out of
5 by
Peter C from
Windows and Android installer kept failing.
Windows HPEasyStart and HP Smart installers failed several times always at the same point. HP support was unable to fix this. Firmware update didn't help either.
Android HP Smart installer also failed several times also at the same point.
I am a programmer used to installing Xerox and HP printer drivers. Fortunately, the Wifi connection was setup and the Windows driver was installed. So, I basically ignore HP Smart.
I print using Windows driver.
If I need to scan, I use Microsoft Windows Scan.
On Android I use Mopria print and Mopria scan.
On iPhone, we use Airprint.
Printer works great.
Please fix the firmware and/or installer. Please make this straightforward for people.
Date published: 2023-08-20T00:00:00-04:00
Rated 5 out of
5 by
Steve in Bellevue from
Good Home Office Printer for the Money
Good printer for the money. It took two printers to get on that worked properly. First one could not scan documents. Sheet feeder feed a bit crooked.
Date published: 2024-06-16T00:00:00-04:00
Rated 5 out of
5 by
RX78 from
Printer Review
I received a free sample of the HP Laser Jet MFP 2604sdw printer, for this review we were while to keep the product. Verbal, everything is great. The fact that you don’t have to change the toner for a year is even better. The only issue for me is programs. I am in event coordinator and printing programs with pictures (black and white) quality is not good even with high resolution.
Date published: 2022-08-23T00:00:00-04:00
Rated 5 out of
5 by
Buku_paints from
Great Printer!
Overall I love this printer! It’s perfect for what I need it for. I print a lot of water slide decals and need a precise and fast printer to help me achieve accuracy on such small pictures. I really enjoy using it and it it was super easy to set up!
Date published: 2022-08-11T00:00:00-04:00
Rated 5 out of
5 by
bicky1 from
Good laser jet
Does the job quickly & efficiently. Good quality results.
Date published: 2023-10-14T00:00:00-04:00
Rated 5 out of
5 by
Blingo from
Great when it works, stops printing often
It seems like a great printer and when it prints it is good. But it dies without warning in the middle of printing often. I have it as a network printer on ethernet cable. Very odd behavior
Date published: 2023-12-01T00:00:00-05:00
Rated 5 out of
5 by
Sunad from
Higher price upfront; good value for money
Solid functions with double sided printing. Long term investment for home printing purposes.
Date published: 2022-11-06T00:00:00-04:00
Rated 5 out of
5 by
spinbp5er from
Don't waste time on err 79, contact support immediately.
If you can get past the error 79 you'll be doing great. Contact support immediately, waste your time trying to figure it out, The instructions they send with the product are no good. Call support and have them either email you the correct install info or allow support into your pc/laptop to do the install for you.
Date published: 2024-03-06T00:00:00-05:00
Rated 5 out of
5 by
AMG1 from
Crisp copies
The printer itself is great, the print quality is actually fantastic. The time to print is also reasonable. Printer warms up fast enough, The only problem is that you need the app to scan and not directly from the printer. Also - it was a total pain to connect it to the network. Someone from HP had to help me and even then it took over 2 hours.
Date published: 2023-09-07T00:00:00-04:00
Rated 5 out of
5 by
janinem from
Easy to use and efficient
I received a free printer to review, and so far it's been a great product. Installation was very easy. The included directions asked me to install the HP Print application which handled the bulk of the installation process for me. The wireless printing feature works well, and I have the option to set up a unique email address for remote printing. So far, printing has been extremely fast and not very loud. I also have a similar model color printer by HP, and overall have been very happy with their recent products.
Date published: 2022-08-22T00:00:00-04:00
Rated 5 out of
5 by
Mr. John from
HP LaserJet Tank MFP 2604sdw printer
This printer is very hard to set up. HP should include the drivers and set up on a dvd. This would be a lot simpler than going through a Microsoft App. The Microsoft App has a lot of problems.
I was with tech support for 4 hours and they finally concluded that the printer was defective. Received a new printer in 3 days and sent the defective printer back. What a hassle. I got the new printer to work after 2 hrs mostly by looking at utube videos.
Date published: 2023-01-17T00:00:00-05:00
Rated 5 out of
5 by
Zed Galaxy from
Smart Easy Printer
Simple set-up and it is very fast at printing. Quality is very good.
Date published: 2023-11-10T00:00:00-05:00
Rated 5 out of
5 by
Dr C.R. Perry from
Low cost alternative
Great Produt
Date published: 2024-04-18T00:00:00-04:00
Rated 5 out of
5 by
Return a Coder from
Raw toner refill great! But how many times possib
Disclaimer: I was given this product free of cost in exchange for my honest opinion. I’m grateful for the opportunity to share my honest opinion and grateful for the honorarium of keeping the product after my review. But I assure you that my review and opinion are genuinely honest and uninfluenced by the honorarium.
Summary: Let’s cut right to the chase. For years, the most expensive implication in owning a printer is the consumable cost. Upfront cost is important, but it is vastly outweighed by the cost of consumables, assuming that you are printing on a regular basis. The HP LaserJet Tank MFP 2604sdw is HP’s latest attempt to address this issue, allowing users to refill the “raw” toner product inside the printer, instead of needing to use cartridges. The reduced impact on the environment is not to be disregarded either. Not only is less plastic being consumed to make toner and ink cartridges. There is also the impact of less traffic on the road, on the waterways, and in the airways to transport toner cartridges (or the weight of toner cartridges) both to AND from retailers and end users. From end users? Well, you are recycling your toner cartridges, aren’t you? Finally, let’s not forget that there is a benefit to HP as well. For years, third party toner cartridges and do-it-yourself toner refills have sapped sales on “genuine” toner cartridges. A less expensive consumable (selling the raw toner) means HP can get more of the sales of the consumables. And potentially deal with fewer headaches from customer support needs when non-genuine toner replacement causes problems with products.
Primary Features:
• This printer features the ability to refill toner using a bag/tube that can be purchased at a regular office supply store, or online.
o NOTE: The printer that I received for my review was prefilled with raw toner already. So I did not get to experience the primary differentiating feature and selling point for this new type of laser printer… The actual refill process. It’s a bit lost on me why that feature was not offered for me to test, when the printer itself is not terribly different from any other multifunction laser printer: it scans, prints, and photocopies.
• 600 x 600 dpi auto-duplex (two-sided) monochrome (black only, no color) laser printing.
• Photocopying from a platen or auto document feeder. (non-auto-duplex document feeder)
• Scanning from a platen or auto document feeder. (non-auto-duplex document feeder)
• Printing on the letter and legal size paper, as well as other non-US paper dimensions, like A4.
• Printing from mobile devices, PC, Mac, Linux.
• Ability to use “Mopria” apps for printing and scanning.
• Simple, but limited, “at the printer” button panel for photocopying.
o Including “ID Card copying” that takes the front and back of a card, like a drivers license, and prints both sides of the card on one sheet of paper.
o Including enlarging/reducing the zoom/% of the photocopied material.
o Including changing copy quantities.
• Possible printing via e-mail (where a HP ePrint e-mail address can be assigned the printer), but this feature did not work in my testing.
• Wi-Fi, ethernet, Wi-Fi Direct, and USB connectivity.
o Wi-Fi support for both normal SSID/passcode type wi-fi as well as wi-fi direct.
Pros:
• Refillable “raw” toner at a much lower cost and environmental impact than toner cartridges.
o NOTE: The printer that I received for my review was prefilled with toner. So I did not get to experience and test the refilling process.
• Visible indication of toner remaining in the printer, so that you know when a refill is necessary just by looking at the illuminated capacity meter. (no need to check the levels from a computer).
• Ability to print from mobile devices.
• Ability to photocopy without using a computer.
• Ability to scan documents.
• Auto document feeder.
• Auto-duplexing of print jobs (prints front and back without the user having to reload the paper mid-print-job).
Cons:
• Extremely limited “at the printer” functions. There is only a simple, non-backlit display.
o Unlike HP printers that have a touch display with a full menu system.
• Possibility of a toner catastrophe…leaking the messy toner dust (carcinogenic?) during the refill process.
o NOTE: It is possible that the refill process is foolproof. Unfortunately, I cannot say either way because the printer that I received for my review was prefilled with toner. So I did not get to experience and test the refilling process.
• Entire set up process is done thru mobile or PC/Mac “app”.
o For those who are familiar with setting up printers, especially Wi-Fi printers, you will need some patience and perseverance to use the apps. Personally, I found them extremely frustrating.
o The entire setup process was designed to be “Easy” which really means obfuscating what is happening behind the scenes. So when it fails (which it did for me, several times), it is difficult to know why it is failing.
o Note: Once the initial wi-fi setup is complete, the installation process for a PC or Mac is much more “normal” thanks to Windows/Mac printer auto-discovery (Bonjour, etc).
• All scanning needs to be triggered from either:
o A computer (TWAIN apps or proprietary HP App).
o A mobile device using the proprietary HP App or a Mopria compliant app.
o NOTE: I may be biased in that I come from using a lot of multi-function printers that allow scanning directly from the printer, including the ability to scan directly to an e-mail from the printer. Examples of my current printers include HP Laserjet Pro m277dw and HP Laserjet Pro m477fdn. Both of these printers have color touchscreen control panels to perform a variety of functions, including scanning and copying, with the ability to adjust scan and copy parameters.
• The delay in workflow that comes from needing to open an app, tap the things needed in the app, do your scanning, and then go back to the computer…that delay and workflow interruption is jarring if you’re used to moving more quickly by using “at the printer” controls.
o This is the biggest negative for me.
• HP Connected / HP ePrint functionality appears to be present, but did not work for me. Most importantly, the e-mail-to-print function did not work (in spite of getting a confirmation e-mail that my print job was received).
• Profile of the printer is unwieldy due to the paper tray jutting out from the front of the printer.
• Control panel is not illuminated. Or if it is, it is done so poorly. It looks more like bleed-over from the backlighting of the buttons.
• HP Support is not (yet) up to snuff for this device. When I attempted to contact HP, I could not get past the support contact form because my serial number was not recognized and the product number was not recognized. I’m sure this is the result of the product lineup being fairly new.
Pricing: $419.99
Is the pricing justified?
• In my opinion, absolutely not.
• HP cut a lot of corners by using a simply control panel and forcing the user to rely on their own mobile device for the scanning functions. Think of it as your phone or tablet being the “touch screen control panel” that HP neglected to build into this product.
• HP seems to be attempting up-front cost recoup on the consumables savings.
o Put another way, charge more for the printer up front since the toner cost is lower over the lifespan of the device.
o Remember that HP is saving money with this new toner approach as well. Much less plastic needed on their side. And much simpler machinery in factories. They are filling POUCHES with toner instead of manufacturing and testing (or remanufacturing and testing) entire toner cartridges.
• At this price point auto-duplex functionality in the auto-document-feeder should have been included.
• By comparison, my m277dw cost less than this MFP 2604sdw and the m277dw is a COLOR laser printer with scan to email functionality at the printer control panel and email to print functionality.
• This printer is much more like a HP MFP M28w, which retails for under $200 and is often on sale. That multifunction printer has a better form factor (not jutting out tray). The different between the M28w and this MFP 2604sdw, in features, is that the 2604sdw has the less expensive raw toner refills.
Recommendation:
I cannot, in good faith recommend this printer. The exception would be if you were printing at such a high volume that you were going through more than two toner cartridges per month (you’ll save money with this printer) and can put up with the frustrating mobile app. Remember, I did not get to experience the refill process. I am also concerned with how many times you can refill this printer before it is no longer possible. Laser printers involve a certain amount of waste toner. Toner cartridges contain a compartment for this, so that the waste toner is effectively disposed of every time that you remove the cartridge. With a refill printer like this, it is unclear how the waste toner is collected and ultimately able to be disposed of. Will HP just make us buy a new printer after five or six toner refills? To be determined! But I’m hopeful that the printer can accommodate at least 10-12 high-yield refills. Without long-term testing to see if HPs claims on how many prints a refill of this printer can produce, it’s hard to see where the payoff is on the roll toner versus toner cartridges. So I feel like 10 to 12 high-yield refills is a reasonable number to expect this printer to take, before it needs to be disposed of or requires authorized service regarding the waste toner collection.
Date published: 2022-08-23T00:00:00-04:00
Rated 5 out of
5 by
Nrivera3125 from
Ready, set, print in under 8 mins!
I love love this printer!! Set up was so easy and was completely setup within 7 mins. Take it out the box, then download the app, locate your wifi network, locate the printer, and BOOM its all set. Couldn't ask for anything easier.
Date published: 2022-08-12T00:00:00-04:00
Rated 5 out of
5 by
Fran Richard from
i was leery ...
awesome ! easy to set-up
Date published: 2022-12-16T00:00:00-05:00
Rated 5 out of
5 by
Chas_NC from
Great printer (so far), but the driver setup was painful
So far, I have been very happy with this and I am SO glad that it is not an inkjet printer - tired of clogging printer heads and then throwing away an expensive printer. A laser printer is more reliable by a long shot, and a monochrome is the cheapest cost per page. Since HP offers high capacity toner, this should be one of the cheapest per page, from my research. Hoping this HP laser printer last as long as the last one (about 9 years!).
I installed this directly to my PC through the USB port to keep the printer off the network - for security purposes. This printer does have network capability and even web printing, but consider the safety of doing either of these.
Note that getting the driver suite set up was VERY painful. I am an engineer and am very comfortable finding and loading drivers from websites. When I went to the HP site, it wants to load the HP assistant. But it would not accept the serial number for my printer (tried many times), and so I had to dig around to actually find the driver suite (driver and scanner / control program). Wow. And I mean wow. HP should just allow you to type in the model and get the drivers like everybody else does. Not sure why the reason for the hurdle of using the serial number. The HP PCs are the same way.
Now that it is going, it has been working great and scans documents very well and with good color. Very happy with the final outcome.
Date published: 2022-12-23T00:00:00-05:00
Rated 5 out of
5 by
Yashas from
Error but always 1 min power reload, it works
It keeps erroring out for almost every print kind of annoying but this is what you get for cheap laser printer probably. Its not like not workable but you need to keep restarting the printer and google error codes and at times it dosent connect to internet .
Print quality is good .
You need to be a bit IT geek to have this working. Thinking to return it or not senario or live with it for the next ten years
Date published: 2023-12-14T00:00:00-05:00
Rated 5 out of
5 by
walk22 from
requires being on line to scan
I wanted a laser printer, scanner, copier that I could connect to my computer using a cable. I got a device required substantial technical support to print without being wireless on line, and that has to be online to scan documents. I don't want to have to be online to scan documents. I'm very disappointed. This was not what I wanted.
Date published: 2023-09-29T00:00:00-04:00
Rated 5 out of
5 by
Paul L, New York from
HP LaserJet Tank MFP 2604sdw review
Awesome printer! A great value, easy setup, very good quality. Was able to print wirelessly from my iPad using “Direct Print”. HP printers are the best!
Date published: 2023-12-02T00:00:00-05:00
Rated 5 out of
5 by
Lisa in Texas from
Awesome quality!
I received a free HP inkjet printer to review. Although the quality of the printer is great, has lots of functions and is very sleek-looking, I wish the cable that plugs into the back of the printer was a little tighter fitting. But, it was a free sample so I can't really complain! - Lisa in Texas
Date published: 2022-09-17T00:00:00-04:00
Rated 5 out of
5 by
evelyn ws from
All so simple
easy to set up. Quick printing.
Date published: 2023-10-25T00:00:00-04:00
Rated 5 out of
5 by
Eberhard from
Support Website Issue
I was unable to register my new printer on the support website for a whole week and tech support could not resolve this issue other than to say that the support website was being updated for this whole time ... pityful!
Date published: 2023-12-12T00:00:00-05:00
Rated 5 out of
5 by
Sheri R from
Help is no help
Very happy with the printer but the instructions and help were terrible and it took 3 hours to finally set it up.
Date published: 2023-03-22T00:00:00-04:00
Rated 5 out of
5 by
snyder55 from
great printer
I received the free printer to review and i love it because it works fast and is very quick printing..The only thing about it that i do not like is it don`t have a printer app on the desktop of my computer.It also only prints in black and white so I only use it when i am printing in black and white mostly for business uses.
Date published: 2022-08-31T00:00:00-04:00
Rated 5 out of
5 by
TSteel from
Great Printer, Horrible Scanner for an office
The printer part is great, and I highly recommend for the printer portion only. But the scanner part is awful. We bought this printer for our office and in order to scan, you have to put the papers in, walk back to your desk and scan from the desktop app, then go back and get your papers. This is more for a personal desktop scanner, not an office one.
Date published: 2023-01-30T00:00:00-05:00
Rated 5 out of
5 by
Barbara Vickery from
Fast and quiet printer
I have not purchased a new HP printer in over 15 years...my first one just died. I am learning how to use this one because it has more bells and whistles than my old LaserJet 2300. So far so good. I will have to update my review as I get more familiar with the printer. It is very fast in printing things out. The print is very clear. I like the feature of showing me how much toner is left in the machine. The printer runs fairly quiet. It's not loud or noisy.
I have printed out the manual (yes, I am one of those people who reads manuals.) to help me get better acquainted with the machine.
Date published: 2023-02-04T00:00:00-05:00
Rated 5 out of
5 by
Steve 2023 from
No so good
Scanner does not work with Adobe.
Date published: 2023-11-29T00:00:00-05:00
Rated 5 out of
5 by
Drnn1974 from
Fast and quiet! You wont even know its printing
I received a free sample HP LaserJet Tank MFP and found it to be a very efficient product. I enjoyed using the product mainly because it was much faster and quieter than my other printer. I barely knew it was printing. I want not change anything about this product, the set up was easy and all the features worked great, such as the scanner options.
Date published: 2022-08-18T00:00:00-04:00
Rated 5 out of
5 by
party_of_7 from
Perfect printer for our home!
I received a free HP Laser Jet Tank MFP 2604sdw printer to use for this review. I was very pleased at how quick and easy it is to set up and connect to my WIFI and computer. The quality of each print is better then I expected. I homeschool a couple of my children, so the printer was used consistently for a few weeks. It worked flawlessly every time I hit the print button.
Date published: 2022-08-12T00:00:00-04:00
Rated 5 out of
5 by
Tom Shark from
Hard to switch systems.
Wi-Fi switching between computers is almost a nightmare.
Date published: 2023-12-10T00:00:00-05:00
Rated 5 out of
5 by
HAAAAAANSEN from
Don't buy unless you want a new tech support famil
Purchased because it's wireless but scanner only works with a USB cord. Nothing but hours of agony with HP tech support - hours of time I could have spent finishing assignments; hours spent driving to Staples to scan documents because my brand new scanner has "problem"...I thought I was upgrading but I should've kept the old wireless Canon.
Surprise: IF YOU SUBMIT A REVIEW, HP WANTS YOU TO AGREE TO PAY THEIR ATTORNEY FEES
Date published: 2024-03-05T00:00:00-05:00
Rated 5 out of
5 by
KT Atty from
Love the Laser Tank Idea, But That's All
Instructions for installing drivers pretty poor, did the best I could, and didn't get any error messages, but the printer is very slow to pick up print command. Sometimes I get a message to wait for the printer to make the connection, I've never gotten that one before, and I've been through my fair share of different printers. Print jobs also suddenly stop in the middle, sometimes even after the first page of a modestly sized job, say 10 pages. Overall, I'm very disappointed in the performance of the printer. I had the identical model a year ago, and compared to this one, it ran like a top, though it could get jammed if I loaded too many print jobs in close succession. I really like the idea of the toner tube without the plastic cartridges, but if HP doesn't get the rest of it right, I'm afraid I'll have to go back to the cartridge under a different brand. My last LaserJet Tank lasted barely a year before the drum ran out. I tried to contact hp for solutions, but was told nobody could help because the warranty had expired 3-4 months earlier. Nice. I still had some toner, and fortunately the same printer was on sale for half the price, so I bought another. I asked again about the drum, now that I'm under warranty. Never did get an answer. So this one will probably be my last unless there are some major changes in customer service and they can get the software running as it should.
Date published: 2024-04-10T00:00:00-04:00
Rated 5 out of
5 by
Connie baby from
Great Printer!
Overall I love this printer! It’s perfect for what I need it for. I print a lot of water slide decals and need a precise and fast printer to help me achieve accuracy on such small pictures. I really enjoy using it and it it was super easy to set up!
Date published: 2022-08-11T00:00:00-04:00
Rated 5 out of
5 by
Bani1967 from
Perfect
That was I need
Date published: 2024-03-29T00:00:00-04:00
Rated 5 out of
5 by
CaptainDaddy from
HP hater turned
I purchased this printer for my office at a repair facility for offroad equipment and other printers would last barely 8 months. This thing has no dust at all in it after a year, the toner lasts forever and we print probably 100 pages a day. It took a good 6 months to work through all the toner it came with. It was the easiest install, I plugged it in and it did the rest. This has been the most intuitive best printer I have ever had. I typically fight printers on day to day basis this thing has had no issues. 9.5/10 rating. My only dislike is the necessity of the HP smart app to gully utilize all the functionality. Sometimes I'm lazy and wish I could scan and copy with just the printer itself but it can only do so much for a "compact" desktop printer.
Date published: 2022-11-16T00:00:00-05:00
Rated 5 out of
5 by
TJS Engineer from
HP is mass produced junk
I purchased this figuring HP was a quality printer and scanner. It's made cheap and the scanner software constantly fails. I will never buy HP again, have seen their quality go down hill the more commercial they get. They used to have a name, now they are just mass produced junk.
Date published: 2023-04-29T00:00:00-04:00
Rated 5 out of
5 by
Chp1969 from
HPSmart app kills any appeal
I give up on HP printers. Why do I have to register with an HP account to use all the functions of my printer, bought with my money? No internet, no printer?
Date published: 2023-06-30T00:00:00-04:00
Rated 5 out of
5 by
Long time customer. from
Missing manual.
Why wasn't a manual included?
Date published: 2023-11-14T00:00:00-05:00
Rated 5 out of
5 by
Jeanette Edwards from
Only prints with black ink.
I didn't do my research when ordering this printer and didn't realize that it only printed in black ink. Didn't know how to send back, so will have to keep it.
Date published: 2023-09-20T00:00:00-04:00
Rated 5 out of
5 by
SteveD2294 from
Excellent business grade printer!!!
After receiving a free sample pertaining to the HP LaserJet Tank MFP 2604sdw, I quickly found this this business grade device was not only a perfect fit for my small business, but exceeded my expectations! I have been using this printer a month and have found that it performs flawlessly thus far. The laser printing is quiet, extremely fast (even when printing double sided!), and the whole device fits in an extremely small form factor! The build quality and dimensions are perfect for any sized office or work space that typically prints in higher volumes (300-500+) sheets per month. The toner is rated on average to last up to 2 years and is extremely easy and costs effective to replace! I have had zero misfeeds or jams of my paper whereas our other printers struggled to keep up with this model of HP LaserJet Tank. Also, via the HP smart app, setup and connectivity felt extremely autonomous and was connected and up in running out of the box in about 5 to 8 minutes! Manuals and support materials are great and easy to follow, although I didn’t have to use them at all. It was a simple setup and operation with very few cords or parts to assemble. I highly suggest this LaserJet printer for virtually any small business that doesn’t use thermal printing for shipping labels or prints a large amount of black and white documents for themselves or their business! No complaints!! Love it!!!
Date published: 2022-08-11T00:00:00-04:00
Rated 5 out of
5 by
Randal Baklini from
NEVER AGAIN
DOA. 2.3 hours on the phone redoing same procedures. 23 days to replace! Finally, remaining warranty shows 10 months AND the interface allowing me to fix warranty IS BROKEN ??
I’m a retired HP employee and ashamed of the printer, the service, the warranty and the broken applications
Date published: 2023-12-17T00:00:00-05:00
Rated 5 out of
5 by
Vicky22 from
Super expensive and never works!! I feel like I lost $400 in the garbage can
This is the worse printer ever First, I found out that it only prits, no scan (for $400!!!) and then it never works. constantly disconnects, my computer can never find it. It goes off from wireless when ever it feels like it.
STAY AWAY
Date published: 2023-07-24T00:00:00-04:00
Rated 5 out of
5 by
Rambo1 from
Quick and Quiet
Works as described. Print Quality is laser sharp, even in SCAN Mode
Date published: 2023-05-08T00:00:00-04:00
Rated 5 out of
5 by
Dan Green from
The way a printer experience should work!
Quckly sent to my address & emailed return Fedex quickly obtained with printer sent in it's original box.
Tested new printer. Quickly seen by two PC's on our network. Also verified multiscan function working properly. We've also received an extra toner cartridge for this unit within a week. Couldn't be smoother.
Date published: 2023-10-02T00:00:00-04:00
Rated 5 out of
5 by
Hp lost it! from
Disappointing
Disappointed. Can’t copy duplex. Can’t print anything less than 6 inches wide
Date published: 2023-12-22T00:00:00-05:00