IBM Blueworks Live - Service Level Agreement - 1 license

IBM Blueworks Live is cloud-based software that enables business teams to collaboratively model, analyze, and improve their business processes and decisions. Blueworks Live provides a single, shared repository as well as social and collaborative capabilities that enable organizations to drive enterprise-wide innovation and business-led change.

In addition to availability on the public cloud, Blueworks Live is now available as a private cloud that is managed by IBM and runs on dedicated hardware at one of the IBM SoftLayer data centers. The single-tenant, private cloud environment employs dedicated hardware and software to create a unique instance of Blueworks Live for each private cloud customer. Each Blueworks Live private cloud instance is physically and logically isolated from all other instances of Blueworks Live and from all other applications and data.