Juniper Care Next-Day - Extended Service - 1 Year - Service

Maximize network uptime with the Juniper Networks® Care Next Business Day (NBD) Extended Service Agreement for the SRX300 line of services gateway routers. This care pack includes web support 24 hours every day. The Juniper Care™ Next Day support package offers shipment of advance parts replacement to handle damaged components. Juniper sends the field replaceable unit (FRU) spare parts without waiting for the broken hardware components, which reduces downtime. Juniper provides this Juniper Care NBD Delivery service on the next business day after a user reports an issue in select locations.

The company also offers 24/7 phone consulting by a crop of skilled engineers. This Juniper team helps system administrators configure, diagnose issues and find fast solutions. A web knowledge base Customer Support Center (CSC) helps clients educate themselves and troubleshoot issues as they arise. The CSC provides answers, technical alerts and bulletins to help businesses identify and solve network problems. This Juniper Networks service contract is valid for 1 year. It gives organizations access to new software release updates.