Software Details
- Technical support (initial)
- MLA, VLA
- phone consulting
- 24x7
- for NetIQ Aegis Base Server
- ESD
- 1 year
- response time: 1 h
Know your gear
For critical issues, you need immediate access to a technical support engineer. Total Care provides a target response time of 1 hour for Severity 1 issues. Give yourself the peace of mind, that you can reach support quickly when you are having a crisis.