Quick tech specs
- Grants users a replacement device in cases of hardware failure
- Advanced exchange option entitles Microsoft owners to a replacement before sending in the damaged device
- Valid for 3 years
- Receive a laptop in three to five business days
- Microsoft covers the shipping costs both ways
Know your gear
Keep Surface® devices functioning smoothly with the Microsoft® Extended Hardware Service plan. This commercial license is available within 45 days of purchase of a device. This plan is valid for 3 years, effective from the device purchase date. It gives Surface notebook owners access to support for hardware-related issues. With the mechanical breakdown feature, this contract entitles device owners to a device replacement in case of complex hardware issues.
Microsoft covers the costs of overnight air shipping, including the expenses for packaging materials. The company delivers a replacement in three to five business days to help your team stay productive. This Microsoft Surface 3-year subscription also covers equipment failure due to manufacturing defects. This plan is compatible with several Surface laptops, including the Surface Pro, Pro 3, Pro X, Laptop 3 and Laptop 3. The advanced exchange option lets customers receive a replacement device before returning the original damaged Surface laptop. This feature helps reduce business downtime.
Microsoft covers the costs of overnight air shipping, including the expenses for packaging materials. The company delivers a replacement in three to five business days to help your team stay productive. This Microsoft Surface 3-year subscription also covers equipment failure due to manufacturing defects. This plan is compatible with several Surface laptops, including the Surface Pro, Pro 3, Pro X, Laptop 3 and Laptop 3. The advanced exchange option lets customers receive a replacement device before returning the original damaged Surface laptop. This feature helps reduce business downtime.
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