Tech specs
Brand
Netgear
Manufacturer
Netgear, Inc
Product Type
Service
Provided Support
E-mail Notification, Email Support, Phone Support, Remote Diagnosis, Replacement
Service Availability
24 x 7 Phone Support, 24 x 7 Remote Diagnostic
Service Description
24x7xNext Business Day
Service Details
24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year,24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues,Express hardware replacement for arrival within next business day (NBD),This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue,Escalation management with Plan of Action (POA),Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases,Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements
Service Duration
5 Year
Service Main Type
Technical
Service Name
ProSUPPORT OnCall 24x7 Tech Support
Service Response Time
Next Business Day - Replacement
Service Sub Type
Electronic and Physical