Progress Maintenance and Support Standard - technical support - for WhatsUp Gold Log Management - 1 year

This is the Progress Software standard-level maintenance and support offering. It is designed to provide you with access to a live technical support engineer or a maximum one-hour call-back time, around the clock. With 24 x 7availability you can optimize use of important IT resources by enabling your staff to access technical support outside of normal business hours. This tier of support includes priority queuing of reported issues and time-based escalation of unresolved problems. This support offering is designed to provide around-the-clock support and easy access to senior-level support staff. In addition, with immediate access to Progress Communities, the Progress knowledge base, white papers and the Electronic Software Download (ESD) system, you get total support coverage.

This offering also includes access to service packs, bug fixes and new product versions. In addition, there are many online services available to log, track, update, and escalate service requests.