Riverbed Gold Support - extended service agreement - 1 year - shipment

With Gold Level Support, customers receive the following features - 24 x 7 Access to Web Site, Phone, and Email Support, Software Support, including maintenance releases and major upgrades. Hardware Support. In the event of a hardware failure, Riverbed will repair or replace the hardware through ground delivery, after receiving the failed unit. Advance replacement for requests confirmed by Riverbed by 2:00 PM local time during a normal business day (using the time zone of the location of the nearest replacement product depot) will be shipped for next business day delivery; delivery time may depend on International customs clearing and export/import laws and regulations for non-US destinations.