Samsung QN77S95DAF S95D Series - 77" Class (76.8" viewable) OLED TV - 4K
$4,599.99
Mfg # QN77S95DAFXZA
CDW # 7849321
| UNSPSC 52161505
Quick tech specs
- 77" Diagonal Class (76.8" viewable)
- Smart TV
- 4K UHD (2160p) 3840 x 2160
- graphite black
- S95D Series OLED TV
- Tizen OS
- HDR
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Samsung QN77S95DAF S95D Series - 77" Class (76.8" viewable) OLED TV - 4K is rated
3.10 out of
5 by
11.
Rated 5 out of
5 by
Loveit from
Lots of features
Best choice tv ever samsung ever made. I recommend it to people
Date published: 2024-04-04T00:00:00-04:00
Rated 5 out of
5 by
aferman from
Extended warranty not available for S95D 77" OLED
I bought this TV through the promotion directly from Samsung (getting a 65" tv for free). The TVs arrived yesterday but when I went to add Samsung Care+ (2 more years of protection), the system told me the TV is not eligible. I chatted with Samsung and spoke to Samsung care+ , but no one can explain why it is ineligible. My only guess is that I was sold a defective TV which they are not willing to warranty past 12 months. That was not written anywhere and SamsungCare+ is offered with the TV today. Very disappointed with the service. One of the people even suggested that I return the TVs and reorder. I'm not sure what I will do, but I am very disappointed that I can't get a straight answer from anyone at Samsung.
Date published: 2024-04-11T00:00:00-04:00
Rated 5 out of
5 by
Student42 from
Best TV EVER in bright rooms with windows!
Ignore the youtube drama junkies. I was so nervous before buying this after watching some reviews, but they are just after clicks. I have 20 thats right 20 windows on the back of my house. This TV is absolutely fantastic. I had a higher end qled in my house and the glare was unbearable certain times of day. Never a problem on this TV. Great blacks and color. Completely watchable in full sun. Just fantastic, I couldn't be happier.
Date published: 2024-04-22T00:00:00-04:00
Rated 5 out of
5 by
JTTGME from
Worst customer service ever received ever
Good tv, horrible horrible customer service both at Samsung and rxo their delivery and installation people. I contacted Samsung beforehand and they stated delivery and installation same day. They “guarantee it” per Samsung representative. Bought the tv, waited for delivery. Rxo calls to confirm date, also states they should be able to deliver and install. Date comes, they deliver tv to inside front door, basically a man and a teenage kid, states they do not install at all, and it is Angi who I need to call. So I call angi and they state they charge for installation service for Samsung. So I then call Samsung again, and they said rxo will call me. Wait few more days, rxo calls and says to set up for installation but the guy not sure if they can install into brick on top of fireplace or not, have to check. Waited again. Contacted Samsung again. Same ordeal. Got tired of this crap, paid a professional installer to install and mount the tvs.
Advice: just buy the tv from your local electronics store like Best Buy or something with much much much better customer service than Samsung and their “affiliates” can offer. Would return the tv for crappy service if I didn’t have a an event needing the tv soon.
Date published: 2024-05-18T00:00:00-04:00
Rated 5 out of
5 by
Samsung fan from
Not as good as advertised
Terrible TV. Picture is off center and Samsung won’t do anything about it. Had a LG oled before and never had any issues. Buy LG you won’t remit.
Date published: 2024-05-09T00:00:00-04:00
Rated 5 out of
5 by
Iflyoften from
Great Picture Quality
The anti glare screen is great for our sunny living room. The true black is a great feature. The size fits our room size well. The installation instructions could be clearer.
Date published: 2024-06-02T00:00:00-04:00
Rated 5 out of
5 by
House78 from
Stunning Picture
I purchased a 77 inch S95D for my home theater room and I must say the picture quality is amazing! The matte finish really blocks any glare from overhead lights. The screen brightness gives the picture a 3D feel.
Date published: 2024-05-12T00:00:00-04:00
Rated 5 out of
5 by
MovieEnthusiast from
Great picture!
I bought this TV about 2 months ago and I love the picture quality.
Date published: 2024-05-27T00:00:00-04:00
Rated 5 out of
5 by
JLee from
Great TV, Horrible Support from Samsung and RXO D
I recently purchased the [Samsung Model] TV and while the TV itself is great, my experience with Samsung's customer support and their delivery partner, RXO, has been incredibly disappointing.
Delivery Issues:
The TV delivery was delayed three times, leaving me without a living room TV for weeks. Despite these inconveniences, Samsung only provided a nominal $75 coupon code as compensation.
Damage During Installation:
RXO, the delivery partner, damaged the drywall and studs during installation. They failed to pre-drill before inserting lag bolts for the TV mount, causing significant damage to the 2x4 studs behind the drywall. Now, I'm dealing with the hassle of finding a contractor to provide an estimate for repairs, which is an additional headache I didn't anticipate.
Customer Support Frustrations:
When I reached out to Samsung to discuss the damage and explore options for returning the TV, I was met with more frustration. Instead of assisting with the damage claim, the representative went ahead and initiated the return process without my consent. This resulted in the cancellation of my included 2-year Care+ protection plan.
Despite numerous calls and being bounced between customer support and the Care+ team, I have received conflicting information and have been unable to reinstate the Care+ plan without an exorbitant additional cost of $699. This is unacceptable, especially considering my clear intention to keep the TV and resolve the installation issues separately.
Conclusion:
As a longtime loyal supporter of Samsung products, I am deeply saddened and disappointed by this experience. The lack of coordination between departments and the disregard for customer preferences has left me with significant inconvenience and financial burden.
Resolution Sought:
I urge Samsung to address these issues promptly and comprehensively. This includes covering the cost of repairs for the damage caused by RXO, reinstating my original 2-year Care+ plan as initially promised, and improving their customer support processes to prevent similar issues in the future.
In conclusion, while the Samsung TV itself is of high quality, the overall experience has been marred by inadequate support and poor handling of delivery and customer service issues. I hope my feedback prompts necessary improvements and ensures a better experience for future customers.
Date published: 2024-06-18T00:00:00-04:00
Rated 5 out of
5 by
BestoftheRest from
Good choice
Fits in with the brand. Good to know that it fits
Date published: 2024-06-03T00:00:00-04:00
Rated 5 out of
5 by
NotHappyTvGuy from
Amazing TV...When It Works. Poor Customer Service
The Good: Absolutely the best picture I have seen on a TV. It is truly stunning. The anti-glare coating is also amazing; no noticeable impact to brightness. I have the TV in a well-lit room, and I have no complaints with brightness - I was concerned, since OLED tend not to be as bright as LEDs, but this TV is very bright.
The Bad: TV stopped working after a couple of weeks. I filed a warranty request with Samsung. It took a week for the service folks to come out, spend the morning replacing various components within the OneConnect Box, and ultimately decide they need to order another part and come back. Even then, it may still not work. So, here I am, with a premium TV laying against the living room wall, not working. It will soon be sitting there broken longer than it worked. I am very disappointed with Samsung's Customer Service. If they want to try to diagnose the issue (for QA purposes), fix, and sell refurbished, they can absolutely do that...on their time, but to leave me with a broken (premium) TV for weeks is shockingly unacceptable. (Also - the service folks had my wife and I unmount the TV. They watched as we struggled, for "liability reasons", to do it ourselves. Absolutely ridiculous). For this reason, I can't say I recommend the TV. If you end up with a dud...good luck.
Date published: 2024-05-11T00:00:00-04:00