IBM Standard Support - technical support - for IBM Cloud

Standard Support customers can open tickets in IBM's Support Ticketing System. The dedicated support team will triage the ticket based on the initial severity defined by the customer, subject to IBM's confirmation of the actual severity level. All tickets opened by Standard Support customers are investigated with the purpose of identifying root cause. When problem diagnostic data is needed to isolate an issue, client will be asked if there is a client's approval to access logs and other problem determination data from client's application to help determine root cause. Not providing access to this data may delay problem resolution.