Micro Focus Fortify on Demand Premium Technical Account Manager SaaS - technical support

Fortify on Demand is designed as a self-service platform that includes context-sensitive help, video tutorials, chat support, and helpdesk ticketing available 24x7 through a dedicated support team. For larger customers, the service includes a Technical Account Manager (TAM) to help drive adoption of the service and ensure customer success. The TAM is the customer's primary point of contact, proactively supporting the on-boarding of the first development team, managing support issues and holding regularly scheduled service reviews.