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Michael Garcia

Senior Consulting Engineer

Michael Garcia is a senior consulting engineer at CDW with more than 25 years of experience supporting Information Technology organizations, more than 20 years’ experience as a contact center engineer and over 17 years serving as an SQL developer.
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How Scheduled Callback Solution Reduces Waiting in Phone Queues
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Aug 31, 2023 Digital Workspace How Scheduled Callback Solution Reduces Waiting in Phone Queues
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2 min
Customers have better things to do than to wait on hold to speak with someone — and with our scheduled callback solution for contact centers, organizations can give them back their valuable time.
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