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Mike Wydra

Solution Domain Manager

Mike Wydra is a CDW solution domain manager with two decades of experience supporting, designing and implementing contact center solutions.
Written by Mike Wydra
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3 Ways CPaaS Enhances Customer Engagement
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Sep 25, 2024 Digital Workspace 3 Ways CPaaS Enhances Customer Engagement
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4 min
Customers are more loyal when they can engage with brands seamlessly. Communications Platform as a Service (CPaaS) can help your organization deliver effective customer experiences that will have customers returning again and again.
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How Scheduled Callback Solution Reduces Waiting in Phone Queues
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Aug 31, 2023 Digital Workspace How Scheduled Callback Solution Reduces Waiting in Phone Queues
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2 min
Customers have better things to do than to wait on hold to speak with someone — and with our scheduled callback solution for contact centers, organizations can give them back their valuable time.
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