Tech specs
1-8 of 62 reviews
What is our primary use case? We use Imperva DDoS protection to safeguard our network from multiple attacks. It is especially useful to protect websites or applications by redirecting traffic to eliminate threats. How has it helped my organization? Imperva DDoS increases our uptime to 99.99% by filtering and managing traffic to ensure only genuine traffic reaches our site. It optimizes and guides data centers to enhance network security. What is most valuable? The bot management features are very effective, as they help filter unwanted traffic using keywords. Imperva's ability to filter out non-genuine traffic provides a significant improvement to security and performance. What needs improvement? Pricing can be improved, as it is quite expensive. Additionally, support response times for emails can sometimes be delayed, which is an area that could use improvement. For how long have I used the solution? We have used Imperva DDoS for a couple of months. What do I think about the stability of the solution? On a scale of one to ten, I rate the stability at eight. It is quite stable, but there might be some room for it to be even better. How are customer service and support? Technical support is rated at seven out of ten due to sometimes delayed response times. How would you rate customer service and support? Neutral How was the initial setup? The initial setup is easy and quick to deploy. What about the implementation team? We typically handle the deployment ourselves, as we are partners and not the end customers. What's my experience with pricing, setup cost, and licensing? The pricing is rated a ten on a scale where ten is very expensive. The solution is only cloud-based and does not provide on-premises services. What other advice do I have? Imperva offers multiple services with a very high uptime guarantee of 99.99%. It is a valuable solution for network security. I'd rate the solution eight out of ten. Which deployment model are you using for this solution? Public Cloud If public cloud, private cloud, or hybrid cloud, which cloud provider do you use? Other Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
What is our primary use case? My use case involved handling specific web applications for our operations team. What is most valuable? Imperva DDoS helps us automate production. The client had specific requirements for a cloud project in the financial sector. What needs improvement? We faced issues regarding compliance with client procedures. The client had strict compliance rules, and Imperva needed to be on a VM, while the client required containerization, causing a conflict. They went with Imperva for the on-premise version but shelved the cloud project due to too many blockers. For how long have I used the solution? I have been using Imperva DDos for six months. How are customer service and support? We tried to contact Imperva's technical support but encountered much resistance. I went through the front portal team on their website, but they wanted to know my client's name, which I couldn't disclose due to an NDA. They directed me to a sales guy who was only interested in selling and wasn't helpful. How would you rate customer service and support? Negative How was the initial setup? We faced challenges integrating Imperva DDoS. The biggest issue was the lack of a Terraform provider for the on-premise version, which was only for the cloud version. We used an API porting server as a stopgap, but I advised the client to discuss with Imperva about releasing a proper Terraform provider. We worked with Imperva DDoS for six months, but it was never fully deployed due to the organization's internal politics and compliance requirements. What was our ROI? Imperva DDoS is a web application firewall that protects against and mitigates threats. We aimed to shorten deployment times and deploy it in a scalable way using DevOps. However, we faced challenges because Imperva only had a Terraform provider for the cloud version. What other advice do I have? I would rate the tool itself a five out of ten. Disclaimer: My company has a business relationship with this vendor other than being a customer:Integrator
What is most valuable? We use Imperva DDoS to stop DDoS attacks and reduce the amount of unwanted queries against web services or web scraping. What needs improvement? The solution should integrate with something that looks at continuous security management. For how long have I used the solution? What do I think about the stability of the solution? I rate the solution a nine out of ten for stability. What do I think about the scalability of the solution? I rate the solution ten out of ten for scalability. How was the initial setup? On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a nine out of ten. What about the implementation team? The solution's full deployment took three days, and that was because the clients were unsure which public-facing services needed to be added on. Internally, the solution's deployment took around two hours. What's my experience with pricing, setup cost, and licensing? On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten. What other advice do I have? Imperva DDoS has helped maintain website availability during an attack because we didn't even know there was an attack. Imperva DDoS was integrated into our existing security measures by using the easy configuration, which was making use of cloud platforms. All the SOC and SIEM integrations and notifications to instant response teams were easily integrated by email. The solution's real-time threat detection works well and lets me know if something is happening on the management interface, where I spend most of my time. The solution's scalability supported our client company's growing traffic needs. It started with a medium-sized web presence of 7,00,000 queries per second globally and has moved into tens of millions of queries per second. They are really benefiting from having to keep on spinning up additional security services rather than spinning up operational services. The solution's reporting and analytics features have helped in understanding attack patterns. The solution helps in understanding who is targeting companies and from where. The solution also helps understand the types of attacks. Some attacks are investigations where people search to see what is available. On other occasions, people try to write specific scripts to attack the front end to see if they can gain access to the back end. With the solution's reports, you can learn about the attacks and improve security where it's needed. My experience in setting up and configuring Imperva DDoS for our client's environment was very good. I would recommend the solution to other users. Overall, I rate Imperva DDoS a nine out of ten. Which deployment model are you using for this solution? Hybrid Cloud Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
What is our primary use case? We use Imperva DDoS for DDoS protection and security. What is most valuable? Imperva DDoS is fairly stable, and its availability is quite high. I haven't faced any downtime or system instability issues with the solution. What needs improvement? Imperva DDoS does not provide version control. After I make any changes on any portal, I would want to roll back my changes and go back to a stable version if something goes wrong. That particular feature is not there on the UI portal. They have this roundabout way wherein I can use different tools to integrate, do the versioning, and manage it on my own. It's not directly available, but I can use it indirectly. For how long have I used the solution? I have been using Imperva DDoS for two to three years. What do I think about the scalability of the solution? Imperva DDoS is a scalable product. How was the initial setup? The solution's initial setup is a bit difficult and not very easy. It's not that time-consuming if you have expertise. Once you get your hands on it, it's pretty straightforward. What other advice do I have? Imperva DDoS is deployed on-cloud in our organization. I would recommend Imperva DDoS to users because it's a fairly stable product. Overall, I rate Imperva DDoS an eight out of ten. Disclaimer: I am a real user, and this review is based on my own experience and opinions.
What is most valuable? The solution has the best volumetric DDoS attacks feature. What needs improvement? The solution needs to be improved every time there are new attacks. They need to add new features and techniques to prevent the attacks. For how long have I used the solution? We have been using the solution for seven years. What do I think about the stability of the solution? I rate the solution's stability an eight out of ten. What do I think about the scalability of the solution? It is a scalable solution. It is suitable for medium and enterprise businesses. How are customer service and support? The solution's technical support services are fine. Which solution did I use previously and why did I switch? Compared with the competitors, the solution provides better security features, including web protection firewall and DDoS protection. How was the initial setup? The solution's initial setup process is complicated. You need to include the right security policy and discover the attack trends. The time taken for implementation depends on the project requirements. What's my experience with pricing, setup cost, and licensing? The solution's price is reasonable. Although, it is a bit expensive for small companies. The cost of its licenses depends on the specific project requirement. What other advice do I have? I advise others to study their requirements while choosing DDoS protection thoroughly. They should know if the CDN is limited to their region or has a global reach. Also, DDoS attacks appear in different ways every single time. Thus, it is challenging to implement. It is crucial to know its surface, nature, and how to implement the security measures. I rate the solution an eight out of ten. Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
What is our primary use case? They provide end-to-end data security, so everything to do with applications, APIs, et cetera. We've got a Telco client, and they'll be partnering with us to use the DDoS solution with their clients. It's primarily for DDoS attacks. It's looking at anything that's trying to remove the ability of the company to operate, usually volumetric, however, since it's got a three-second SLA, it's better than the competition. What is most valuable? We can look after an entire what used to be a Class C network/24. Now, they could do single IP addresses, so they can protect a single IP address, and they have a three-second SLA to stop an attack. They back that up with a very large amount of money as well, so you've got a guarantee on it. What needs improvement? It’s hard to think of an improvement. The three-second service level agreement is already better than the competition. You would ordinarily say something like API protection. However, they've got that with another product. It's not that DDoS protection does everything. It's that within their family of products, they've got a solution for everything. That's what I like about it, the whole integrated service. There’s nothing that’s missing in terms of features. For how long have I used the solution? We've been working with Imperva for about a year, and we've been working on a particularly big client at the moment as well. What do I think about the stability of the solution? The product is stable. It's resilient architecture. If one site is down for maintenance, then another site will take over the load. What do I think about the scalability of the solution? It's very, very scalable. They've just added a lot more capacity to it. It's something like six or nine terabytes per second of protection capacity, which is more than the biggest attack there's ever been by quite a margin. How are customer service and support? Technical support is very, very responsive. They're very good and they've got strength in depth. Across the world, they've got people. We deal with the local guys in the Netherlands, and they're pretty good. How would you rate customer service and support? Positive How was the initial setup? The setup itself is straightforward. It's quite quick. It can be done as a reactive solution. Therefore, if somebody rings up and says I'm being attacked, we can get them onboard very quickly. You only need one person to handle the deployment. It's all done virtually. We're working with the Telco and the Telco sends out the BGP VPNs and we just reroute traffic. It’s all very easy. There's no maintenance as such apart from reports on traffic utilization. If you are using it as a continuous service, if you're running it continuously rather than just invoking it when there is a DDoS attack, then you get reports basically on your utilization of traffic and the types of traffic that you're transporting, et cetera. It helps you improve your security. What about the implementation team? We're doing the deployment for the client. What was our ROI? The ROI depends if you're being attacked or not. If you're the sort of organization that gets regularly attacked, then the ROI is extremely high as you could be down for quite some time with a DDoS attack. What usually happens these days is they don't have long attacks. They have very short attacks. However, the idea is to take down parts of the infrastructure to attack other parts. Therefore, it’s a diversion attack in many cases. Due to that, it's one of those products. It's very difficult to say what the ROI might be since it depends on what people are trying to do. However, it's the precursor to a lot of attacks. What's my experience with pricing, setup cost, and licensing? The solution is very affordable. It's based on the traffic utilization, the average traffic utilization, not the DDoS traffic. Therefore, if you're being DDoSed, you don't pay extra for the absorption of the DDoS traffic. It's purely based on your average traffic. What other advice do I have? We're an end-to-end Imperva partner. We're an Imperva reseller. We're building an MSP at the moment, and it starts with a number of solutions. We then add on for those that have cloud exposure. We’ve added CloudWave DDoS and the API Protection and Bot Protection, and then for companies that have GDPR requirements, we've got the database side. We use a cloud deployment with a variety of cloud providers. The telco, for example, is on the Equinix cloud. They're on a variety of data center sites. A lot of it is Equinix. I can't remember the name of the other providers, however, that's not relevant to us particularly since we are bringing in another Telco partner. I’d rate the solution eight out of ten. Which deployment model are you using for this solution? Public Cloud Disclaimer: I am a real user, and this review is based on my own experience and opinions.
What is our primary use case? Imperva Incapsula is used for web applications. Our customers required the security of their web applications. We were asked to install this solution for their web solutions based on their throughputs and requirements. What needs improvement? We had an issue when securing the web applications for DDoS protection. When using protection for some web applications, the customer may encounter a few issues. For how long have I used the solution? I have been working with Imperva Incapsula for several months. We have deployed the cloud version, and we use the on-premise version for testing. What do I think about the stability of the solution? Imperva Incapsula is a stable solution. What do I think about the scalability of the solution? Imperva Incapsula is scalable. We have two or three users in our company. In order to increase our usage, We must publicize the fact that we have such a solution. I believe we had to use LinkedIn or some other solution to publish it. We need to inform our customers that we have a solution like this. How are customer service and support? Technical support was very helpful. How was the initial setup? The initial setup is not overly complex, but it could be easier. What's my experience with pricing, setup cost, and licensing? There is a license or subscription renewal that our customers pay. What other advice do I have? I would recommend this solution to others who are interested in using it. I would rate Imperva Incapsula an eight out of ten. Which deployment model are you using for this solution? Public Cloud Disclaimer: I am a real user, and this review is based on my own experience and opinions.
What is our primary use case? Previously I was in software development for more than 15 years. I had developed web applications for internet and cable TV companies. Now, I am a sales executive for Imperva Cloud WAF. Imperva Cloud WAF, previously Imperva Incapsula, is a web application firewall that is implemented in the cloud. It protects a public facing web application. It will track if a hacker is doing brute force attack. The web application firewall will detect it and block the source. This could be an IP address or the main name specific for a country. You can then update the profile of your server to block those IP addresses where the attack is coming from . We have placed Imperva Cloud in our client's employee self service system that they are logged into. The website is protected by Imperva so that employees and customers can log in all over the Philippines. The client is a power generation company, which is a critical service, and has branches all over the Philippines. We partner with a couple of on-premise data centers in the Philippines, one is PIM. They also provide cloud solutions. We bundle our solutions into their cloud projects. What is most valuable? Imperva Incapsula has many valuable features. One, it protects the top 10 OWAS vulnerability, the open web application software platform, this is standard. Secondly, it protects against broken authentication. As well, it has remote execution of code. What needs improvement? Imperva always needs to adjust to new versions of cyber attacks, it needs to be faster, improve the resiliency of the software of the solution. For how long have I used the solution? I have been using Imperva Cloud WAF for three years. What do I think about the stability of the solution? Imperva is stable. Based on Gartner's survey we are top three, meaning we are reliable based on customer feedback. What do I think about the scalability of the solution? This is a scalable solution. We have data centers all over the world. The solution can be set up to be optimized wherever the clients are accessing. How are customer service and support? Technical support has good response time. I am also the liaison officer for the technical team in Singapore. Support responds quickly and they do attend to the issues that we raise to them. How was the initial setup? The implementation of Imperva Cloud WAF is easy. All you need to do is change the DNS settings, because it is a cloud solution there is no appliance that you need to install at the data center. It just changes the DNS settings, and then a couple of IP address and domain name settings to allow a couple of those IP addresses and domain names settings into the firewall of the client and the firewall of Imperva. The actual installation will only take a few hours and then full implementation within 24 hours. The initial setup takes time because of the configuration on the client-side. We prepared a questionnaire for the client to assist with preparation. What was our ROI? We created a cross-comparison against hiring a team of cybersecurity staff versus getting a subscription. After using Imperva Cloud for the past three years the cost is already acceptable against hiring a team. What's my experience with pricing, setup cost, and licensing? The price depends on the client's needs, it will be impacted depending on whether they need diverse production, or account take over for example. There is an initial four package bundle with the price changing monthly. What other advice do I have? I would rate this solution an 8 out of 10. Which deployment model are you using for this solution? Private Cloud Disclaimer: I am a real user, and this review is based on my own experience and opinions.
