Tech specs
Brand
Palo Alto Networks
Product Line
Palo Alto Networks
Model
Premium Support
Manufacturer
Palo Alto
Product Supported
Complicated network devices
Packaged Quantity
1
Coverage Period
1 Year
Service Location
Shipment
Service Response Time
Next Business Day
Service Sub Type
Advance parts replacement
System
Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD, New releases update - 1 year, Product info support - web knowledge base access - 1 year, Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday, Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity critical, Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high, Technical support - phone consulting - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity medium, Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday - severity low, Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
Limited Warranty
Extended Service Agreement