Tech specs
Brand
HP
Manufacturer
HP Inc.
Product Type
Warranty
Provided Support
Parts Replacement, Repair
Service Availability
9 x 5
Service Characteristic
Parts & Labor
Service Description
9x5xNext Business Day
Service Details
Next business day onsite response:| For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Service Duration
3 Year
Service Location
On-site
Service Main Type
Maintenance
Service Name
Care Pack
Service Response Time
Next Business Day
Service Sub Type
Physical
1-8 of 30 reviews
Laptop not here yet.
I have not received the unit yet.
Care Pack
This is a great way to protect your device in case of failure or incompatibility.
Bad Customer Service
Lousy Support Desk Transferred 4X after stating the issue Only to be told I have contact Sales Rep who initially told me I have to call in the problem
Quick resolution to problem.
The technician I communicated over the telephone was excellent. He resolved my issues quickly and answered my questions that I had on related questions on the HP equipment. Great job!
HP excellence
Great warranty and unrivaled support
It should not take SIX WEEKS to register a warranty...
I purchased a new HP EliteBook 865 G10 with a 3-year Onsite care pack (warranty) upgrade. The display on the EliteBook stopped working after one day. Before being able to return it for a replacement, HP required that I work with their tech support to verify the display was actually dead. Then, I had to ship it
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returned product due to air bubbles in screen
returned product due to defective screen. hoping replacement is good.
Nice laptop
I bought this on a Black Friday special. It has more features than I needed, but the price was great. Set up was very easy. Once I logged into Microsoft, everything was imported to the new laptop. Easiest transition I have ever had. I am very happy with my purchase.